Database Management
Stratasoft integrates a high-level contact database and reporting software system, which is accessible by our staff through the click of a mouse or pull-down menus. This application simplifies the learning curve for effective staff operation and eliminates the need to memorize complex information. Our database can manage a variety of follow up requirements and “next step” actions as we track and develop qualified prospects.Additionally, we are also able to listen to each conversation via remote call monitoring -- an effective quality control and training tool.
Customized reports for our clients is a “no cost” benefit of Dunlap Marketing. Our dialing application reports in real time, giving our clients immediate feedback on any of their campaigns or applications.
The feature-rich reporting capabilities give our managers and clients the ability to make on-line, real-time decisions. Clients will know immediately how successful a campaign and lead source is. All dialing parameters can be modified for each campaign while the system is running for non-disruptive changes. This gives Dunlap Marketing a tremendous advantage over typical call centers as our clients become an integral part of our management staff.
“This is our first venture into seeking out call center services. You and the Dunlap Marketing team have earned 5x the miniscule amount we are paying you! You have held our hand the entire way…with all our phone conversations and countless emails---- never got you overwhelmed. YOU HAVE OUR FAITHFUL BUSINESS ALWAYS!" – Madison, NJ
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