Technology Applications
In presenting Dunlap Marketing as a professional call center, our obligation is to provide technology solutions that complement the objectives of each client campaign. The use of smart technology helps our staff and mangers produce quality results in a productive manner. Dunlap Marketing has made a significant financial investment into smart technology and shares this resource with all our clients.
Stratasoft Predictive Dialer
Stratasoft computer telephony applications dramatically increase the productivity of our staff while working in outbound teleprospecting campaigns - up to 300% over manual dialing!
Dunlap Marketing staff spends only seconds between calls. Our system places calls and sends only the live answers to our staff, eliminating time spent on disconnected numbers, no answers, busy signals and answering machines. Computer telephony allows the staff to spend more time having conversations with potential prospects and less time between calls.
On occasion, when technology is not the proper solution, we will manually dial the telephone. Even when a campaign requires manual dialing, we still recommend calling from an automated database. This allows our staff to be productive in processing records and capturing important data.
Remote Monitoring
We encourage our clients to be involved during the implementation phase of a campaign. You will be able to remotely listen to conversations our staff is having with prospects, and then follow up with coaching sessions as necessary. This is a critical time for each campaign and active coaching almost always creates significant value, which maximizes results.
Database Management
Stratasoft integrates a high-level contact database and reporting software system, which is accessible to our staff through the click of a mouse or pull-down menus. This application simplifies the learning curve for effective staff operation and eliminates the need to memorize complex information. Our database can manage a variety of follow up requirements and “next step” actions as we track and develop qualified prospects. Additionally, we are also able to listen to each conversation via remote call monitoring -- an effective quality control and training tool.
Customized reports for our clients is a “no cost” benefit of Dunlap Marketing. Our dialing application reports in real time, giving our clients immediate feedback on any of their campaigns or applications.
The feature-rich reporting capabilities give our managers and clients the ability to make on-line, real-time decisions. Clients will know immediately how successful a campaign and lead source is. All dialing parameters can be modified for each campaign while the system is running for non-disruptive changes. This gives Dunlap Marketing a tremendous advantage over typical call centers as our clients become an integral part of our management staff.
Appointment Scheduling
Appointment Scheduler allows our staff to coordinate with clients on schedule availability, allowing us to eliminate conflict with other events that your sales team may be committed to. Equally important, our staff is able to set appointments for multiple sales people without conflicts. All that is required is communication between your team and Dunlap Marketing manager assigned to your campaign. We can also connect with your online calendar and schedule appointments into available time and day slots.
Inbound Services – Call Blending
Our Stratasoft system allows calls to be intelligently routed. Agent screens and databases change as inbound calls are received while outbound calls slow to accommodate the blending. The campaign speed adjusts as the call flow types change. Agents can be setup as inbound/outbound blending agents or as inbound or outbound only.
When an agent receives an inbound call, the screen and database associated with the inbound campaign will automatically display on the agent's terminal. When the agent completes the call, and there are no additional inbound calls in the queue, the system will begin placing outbound calls. This blending method decreases costs, increases productivity, and solves the staffing issues involved with cyclical call volume patterns.
Dunlap Marketing Call Blending Technology is yet another way our clients can enjoy the highest level of quality at the lowest possible price.
Auto Announcement
Our StrataVoice is an outbound automated dialing system designed for organizations that need to contact large volumes of people in a short period of time. StrataVoice applications vary from political calls to public notification of important bulletins and events.
StrataVoice is a fully integrated automated dialing system that automatically dials from a database of numbers. It delivers your digitally produced voice announcement upon detection of a "live voice" and/or "answering machine" answering the telephone. StrataVoice also allows the contacted party to speak instantly with our live attendant or be transferred to your office.
Call Recording – 3rd Party Verification
Our computer telephony system allows our staff to start and stop recording a conversation with a mouse click. The "record" feature can be automatic (starts when a call is connected) or activated when a call is complete and a conversation needs to be recorded.
Recorded files can be saved and stored on CD. Voice files originate in a .vox format.
Do Not Call Compliance
“This is our first venture into seeking out call center services. You and the Dunlap Marketing team have earned 5x the miniscule amount we are paying you! You have held our hand the entire way…with all our phone conversations and countless emails---- never got you overwhelmed. YOU HAVE OUR FAITHFUL BUSINESS ALWAYS!" – Madison, NJ
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