Inbound Services
Clients hire Dunlap Marketing to handle inbound calls for a variety of reasons:-
Ongoing sales support
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One time or seasonal event registration (trade shows or seminars)
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Off hours coverage
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Overflow or higher than normal call volumes
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Major advertising campaigns
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Staff productivity and utilization issues
Each application requires a specific level of training for our staff from our client. This level of expertise is defined by the requirements and expectations of each campaign. Whatever the reason, Dunlap Marketing provides customer service and sales support to our clients.
Inbound calls always take top priority when they come into our ACD (Blended Inbound & Outbound Calls). Our staff is able to be productive before and after inbound calls because they receive outbound calls from different campaigns. There is no idle time waiting for another inbound call. We are able to maximize staff productivity.
All critical information received from these calls is forwarded to you in real time, hourly or daily, based on your requirements.
Inbound calls always take top priority when they come into our ACD (Blended Inbound & Outbound Calls). Our staff is able to be productive before and after inbound calls because they receive outbound calls from different campaigns. There is no idle time waiting for another inbound call. We are able to maximize staff productivity.
All critical information received from these calls is forwarded to you in real time, hourly or daily, based on your requirements.
For more information on how Dunlap Marketing can help you with Inbound Services please call 877-386-6275 x140 or Contact Us today!
“This is our first venture into seeking out call center services. You and the Dunlap Marketing team have earned 5x the miniscule amount we are paying you! You have held our hand the entire way…with all our phone conversations and countless emails---- never got you overwhelmed. YOU HAVE OUR FAITHFUL BUSINESS ALWAYS!" – Madison, NJ
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