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Technology - Introduction |
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| Outbound
-- Stratasoft Predictive Dialer |
| Predictive Dialing
dramatically increases the productivity of our outbound teleprospecting
campaigns, up to 300% over manual dialing!
Dunlap Marketing agents spend
only seconds between calls. Our Dialer
places calls automatically and sends only the live calls to
agents, eliminating time spent on disconnected
numbers, no answers, busy signals and
answering machines. (Answering machine detection is switched
off for Business to Business campaigns.)
Our Predictive Dialer also
increases efficiency by
simultaneously delivering voice and the prospect's record to
a data terminal. This allows automation of your calling records for
evaluation in real time. For
Business to Business call campaigns where automation is not the
proper solution, we will manually dial the telephone. Even
when a campaign requires manual dialing, we still recommend calling
from an automated database. This allows our staff to be
productive in processing records and capturing important data. |
| TMS
(Tele-Management System) |
| Our TMS is a high-level
contact database and reporting system, which is accessible by
our agents through the click of a mouse or pull-down menu. This
decreases the learning curve for effective operation and eliminates
the need to memorize complex information, function keys, or manual
scripting. Our database can manage unlimited scripts, links, video
clips, sound files and disposition codes. We
are also able to listen to each conversation via remote call monitoring
-- an effective quality control and training tool.
Customized reports for our clients
is a no cost benefit of Dunlap Marketing. Our dialing application
reports in real time, giving our clients immediate feedback
on any of their campaigns or applications.
The feature-rich reporting capabilities
give our supervisors and clients the ability to make on-line,
real-time decisions. Clients will know immediately how successful
a campaign and lead source is. All dialing parameters can be
modified for each campaign while the system is running
for non-disruptive changes. This gives Dunlap Marketing a tremendous
advantage over typical call centers as our clients become an
integral part of our management staff.
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| IVR
(Interactive Voice Response) |
| Our IVR System allows
information in our database to be accessed from a standard touch
tone telephone. Clients and their customers are able to input
requests, such as billing inquiries, work schedules, account
balance, product requests, order entry, etc. The database then
delivers information back to a CSR via our ACD/PBX. The service is
accessible 24 hours a day, 365 days a year.
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| Appointment Scheduling |
| Appointment Scheduler
allows our staff to coordinate with clients on schedule availability.
Equally important, our staff is able to set appointments
for multiple sales people without conflicts. |
| Call
Overflow |
| Dunlap Marketing handles
a variety of inbound calls, such as sales calls, third-party verification,
customer service, answering services and all call overflow needs.
Requirements are unique to each of our customers. Contact
miked@dunlapmarketing.com for
more information or call us at 877-386-6275 ext 14. |
| Blending
Inbound & Outbound Calls |
|
Our Stratasoft system allows calls
to be intelligently routed. Agent screens and databases change
as inbound calls are received while outbound calls slow to accommodate
the blending. The campaign speed adjusts as the call flow types
change. Agents can be setup as inbound/outbound blending agents
or as inbound or outbound only.
When an agent receives an inbound
call, the screen and database associated with the inbound campaign
will automatically display on the agent's terminal. When the
agent completes the call, and there are no additional inbound
calls in the queue, the system will begin placing outbound calls.
This blending method decreases costs, increases productivity,
and solves the staffing issues involved with cyclical call volume
patterns.
Dunlap Marketing Call Blending
Technology is yet another way our clients can enjoy the
highest level of quality at the lowest possible price.
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Auto Announcement |
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Our
StrataVoice is an outbound automated dialing system designed for
companies and organizations that need to contact large volumes of
people in a short period of time. StrataVoice applications
vary from sales and marketing calls to public notification of
important bulletins and events.
StrataVoice is a fully integrated
automated dialing system that automatically dials a database
of numbers. It delivers your digitally produced voice
announcement upon detection of a "live voice" and/or
"answering machine" answering the telephone.
Based on the contacted party's response, the system is capable
of asking a series of questions, then branching to other questions
or statements based on the individual responses. StrataVoice
also allows the contacted party to either speak instantly
with our live attendant or leave a message, such as name, address
and best time to call back.
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|
3rd
Party Verification - Call Recording |
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Our
computer telephony system allows our staff to start and stop
recording a conversation with a mouse click. The "record" feature
can be automatic (starts when a call is connected) or activated when
a call is complete and authorization needs to be recorded. Recorded
files can be saved and stored on CD or tape. Voice files
originate in a .vox format.
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-877-386-6275 ext 14
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