How To Implement A Simple Plan To Sell More Business In The New Year – Utilizing Telemarketing

Originally posted on December 30, 2015 as Start The New Year Smart – Sell More Business

How do you eat an elephant? What a silly question! Adult elephants range from 6,000 – 12,000 pounds – eating all of that would be a very large (no pun intended) and daunting task. But, hypothetically speaking, if you were to eat an elephant, how would you accomplish that?

One bite at a time, of course.

By the way, how does eating an elephant have anything to do with creating a plan to sell more business?

bitesizeelephant

How To Implement A Simple Plan To Sell More Business In The New Year

Generating 70+ new leads in a year might seem like an unrealistic goal, similar to eating an elephant. However, if you break it down into “one bite” increments, you will see how generating 70+ new leads is, in fact, a very obtainable goal.

To start, keep in mind the mentality behind “one bite at a time” is to keep the task at hand, in this case, generating 70+ qualified leads in 12 months, simple and manageable. With this mind set, you will be able to see the impact this method can have on your lead generation, appointment setting efforts, and ultimately, the ability to sell more business.

Here is how you do it:

January:
200 Start with 200 target prospect records (Don’t know how to build a prospect database? We can help with that – “Identifying Your Database for a Telemarketing Campaign”)
3 Make 3 call attempts into each record on average
8 Calling hours required each week to make 3 calls into 200 records (32 hours per month) – this is equivalent to 1.6 calling hours each business day, or 20% of your day
6 Lead opportunities identified in January (generally speaking)
February:
100 Add 100 fresh, new prospect records (300 cumulative prospect records for the year)
+ 100 Existing/prioritized prospect records that justify continued calling (assuming that 50% of January’s 200 do not warrant additional calls this month)
= 200 Total February prospect records
3 Call attempts into each record on average
8 Calling hours required each week (1.6 hours per day)
6 Lead opportunities identified in February
12 Cumulative lead opportunities identified YTD
March:
100 Add 100 fresh, new prospect records (400 cumulative prospect records)
+ 100 Existing/prioritized prospect records that justify continued calling (assuming that 50% of February’s 200 do not warrant additional calls this month)
= 200 Total March prospect records
3 Call attempts into each record on average
8 Calling hours required each week (1.6 hours per day)
6 Lead opportunities identified in March
18 Cumulative lead opportunities identified YTD

Do you get the gist? …We thought so. If you continue this discipline for April, May, June, July, August, September, October, and November, your December will look like this:

December:
100 Add 100 fresh, new prospect records added (1,300 cumulative prospect records)
+ 100 Existing/prioritized prospect records that justify continued calling (assuming that 50% of November’s 200 do not warrant additional calls this month)
= 200 Total December prospect records
3 Call attempts into each record on average
8 Calling hours required each week (1.6 hours per day)
6 Lead opportunities identified in December
72 Cumulative lead opportunities identified YTD

In conclulsion

There you have it, the results of a disciplined approach to the new year– 72 leads in 12 months and now you are a sales pro! As with any lead generation project, some of these will not work out, but the game of numbers tells us a good amount will convert into proposals, then become new customers for you. Additionally, you will have developed a great database (pipeline) of future opportunities.

Lead generation and appointment setting isn’t as bad as you might have thought. By the way, how did that elephant taste?

Kaitlin Dunlap Cuevas – kaitlind@dunlapmarketing.com – 281.496.9870 x180

Quick Blitz Utilizing Telemarketing

Telemarketing, Prospecting, and a Smart Business Trip

When was the last time you had a spur of the moment thought that required immediate implementation, otherwise the thought was useless? In today’s business climate, this scenario happens more and more frequently. Dunlap Marketing has the ability to execute large, quick blitz projects with immediacy.

Quick Blitz Case Study

Late Monday, Dunlap received a very specific appointment setting request from a Regional Sales Manager of one of our largest customers.

I’ll be in the Seattle market this week. If you guys have anything for me in this area, or anything you’re working on there, please let me know. It will be great to fill my free time making sales calls if you can set some up for me.

 

On Tuesday morning, Mike, owner of Dunlap Marketing, replied, confirming action. With the size of this customer’s database, Dunlap Marketing quickly turned on this targeted blitz project. The beauty of blitz call campaigns is being able to touch a large quantity of prospect opportunities in a short period of time.

We can zero in on the Seattle and Bellevue areas for a couple days in hopes of setting appointments for you this week.  Realistically, calls today and tomorrow will probably yield events for Thursday or Friday. Does this work for you? – Mike

The Quick Blitz Process

The setup and programming moved swiftly. On Tuesday morning, after action was confirmed by the client, Dunlap set filters inside our CRM that allowed our staff to only make calls in the specific markets around Seattle. Next, a call script / message was developed and a few key staff members were trained. Within a few hours, calls were going live.

Not only were calls being made, but appointments were being set.

By the end of Tuesday, Dunlap had scheduled appointments for the Regional Sales Manager and sent them off to him. The efficiency of our internal telephony systems and staff members trained on blitz projects were vital in the success of this request.

We just secured a 9:00 AM PT phone appointment for you to talk to a Seattle prospect about scheduling a face-to-face appointment while you’re there. Details to follow. – Kaitlin 

 

With the additional appointments scheduled, the Regional Sales Manager maximized his time in Seattle and spoke with more target prospects. On Friday afternoon, we received the following email from the Regional Sales Manager:

Thanks for the great leads this week. I spoke to the appointment prospect and there is a good opportunity with them. Please tell your team thank you for their quick response for me this week.

 

One of the many benefits of telemarketing as an appointment setting and/or lead generation tool is the ability to quickly direct your efforts to a very specific market. In instances like this, timing is everything!

Measuring and Analyzing

ARTICLE #6 IN A 6 ARTICLE SERIES

Congratulations! You’re at the point in your telemarketing campaign where it’s time for measuring and analyzing the results. It’s taken a lot of work to get here – you have identified your database, written your script, role played with the script, started calls, and followed up as necessary with your prospects.

Now, it’s time to take a step back and revisit the goals of your campaign. What were you trying to accomplish? Most likely, you were trying to uncover actionable events that can help you grow your business.

At the end of a calling campaign, it’s helpful to analyze your progress throughout the campaign.

Note: You don’t have to wait until the end of a campaign to analyze – it’s helpful to look at results and productivity at other points as well. For example, a few checkpoints are:

  1. After the first few hours
  2. The halfway point
  3. As you’re nearing the end
  4. Once you’ve completed the campaign

Keep in mind, if something needs to be adjusted, it’s better to know sooner versus later. This is why we suggest multiple checkpoints throughout the duration of a campaign.

 

To begin measuring and analyzing, first, compare your results with your goals. Did you achieve, exceed, or fall short of what you were hoping to accomplish? Why? What will you tweak for the next time?

If you have technology, you can pull reports that show exact numbers – the hours called, calls connected, the number of actionable events, etc. Analyzing and understanding these data points will help you with the success of future campaigns. However, while it’s important to look at these numbers, do not undervalue the callers’ thoughts and opinions. Reports show you numbers, while the callers can tell you more about how the calls were received and what they heard from the prospects.

The most effective analysis will include the data and feedback – this will paint the clearest picture of the campaign as a whole and give insight into the meaning behind the numbers.

In summary, most prospects make buying decisions when their timing is right and they have a need or pain with their current solution. The best way to capitalize on good timing is to establish the discipline to be calling on a consistent basis. Remember, a day you do not prospect will create a day in the future when you won’t have something to sell.

For questions and more information on telemarketing campaigns, contact Dunlap Marketing.

Mike Dunlap – miked@dunlapmarketing.com

Kaitlin Dunlap Cuevas – kaitlind@dunlapmarketing.com

Applying Salesmanship 101 Principles

An international oil and gas company, a two-year Dunlap Marketing client, has proven when it comes to selling, salesmanship 101 principals still remain. Dunlap Marketing provides an integral function of making prospecting telephone calls into business around the US that have large and medium fleets of vehicles. The objective is to schedule phone or face-to-face appointments with interested prospects and our client’s regional sales managers.

“You guys are on fire in my area! Two proposals went out this week from your leads.” – Mid-states region

Process:

  • Before calling began, Dunlap researched and built a national database consisting of our client’s target prospects, based on industry-type and fleet size
  • Once the database was built, Dunlap called to identify the person responsible for decisions relating to fuel card programs
  • Through tactful persistence, Dunlap makes ongoing telephone calls to communicate with this person – the goal being to learn how their company’s current fuel card program works and identifying potential interest in meeting with our client’s regional sales managers
  • Upon request of the prospect, the Dunlap team will email additional information about the program to prospects who want to learn more before scheduling an appointment
  • Throughout the course of calling, Dunlap adds additional database records to the master list. New records can come from either our client’s CRM or through additional research
  • The ultimate goal continues to be scheduling appointments, with a major focus on new business development

“Thanks for the leads Mike.  I sang your company’s praises last week at our national sales meeting.  I think your staff does a great job.” – Southeast region

Additional Value-Adds:

  • Maintaining CRM application to properly track / manage appointments we set
  • Blitz programs isolating certain events or markets that include a targeted initiative around selling more fleet fuel card programs
  • Internal, weekly product training for continuous education of the Dunlap staff

“Our sales manager was able to speak with all of the calls scheduled! AND one of them is likely to close a deal with us! Nice job!” – Marketing Manager

The success of this campaign is based on applying basic salesmanship 101 tactics. Proper planning, messaging, cold calling, strategic follow up calls, and use of email correspondence are the building blocks of selling.

For questions or inquires, contact Mike Dunlap at miked@dunlapmarketing.com, 281.496.9870 x 140 or Kaitlin Dunlap Cuevas at kaitlind@dunlapmarketing.com, 281.496.9870 x 180.